Shipping policy

Dusty Gear Co. · Effective date: August 12, 2026

Overview

Every item at Dusty Gear Co. is custom printed to order using direct-to-film (DTF) printing. Because nothing is pulled from pre-made inventory, your order needs a short production window before it ships. This policy explains what to expect from the time you check out to the time your package arrives.

Order Processing Time

Please allow 5–7 business days for order processing before your order ships. This is the time it takes our team to print, cure, and prepare your garment(s) for shipment — it is separate from transit time.

Processing time is counted in business days (Monday–Friday, excluding holidays) and begins the day after your order is placed.
Orders placed on weekends or holidays begin processing the next business day.
During high-volume periods (holidays, promotions, new drops), processing may run toward the higher end of this window — we'll note any known delays on the Site if they arise.

Shipping Time

Once your order has finished processing, it ships and transit begins. Estimated shipping time is shown at checkout and is in addition to the 5–7 day processing window above — not instead of it. Total time from order to delivery is generally:

Processing (5–7 business days) + estimated carrier transit time = total delivery estimate

Shipping estimates provided at checkout, in confirmation emails, or on the Site are estimates only and are not guaranteed delivery dates. Actual transit time can vary based on your location, carrier performance, weather, and other factors outside our control.

Shipping Rates and Carriers

Shipping costs are calculated at checkout based on your order size and destination. We currently ship within the United States via standard carrier services (such as USPS, UPS, or FedEx, depending on your location and order).

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking data to update once a label is generated.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost because of an incorrect or incomplete address provided at checkout. If you notice an error immediately after placing your order, contact us right away at staydusty@dustygearco.com — we can only make address corrections before an order enters production.

Lost, Stolen, or Delayed Packages

Once a package is marked "delivered" by the carrier, Dusty Gear Co. is not responsible for packages lost or stolen after delivery. If your tracking shows an issue in transit, or your order hasn't arrived within a reasonable time past the estimate, reach out to us at staydusty@dustygearco.com and we'll help you look into it with the carrier.

Order Changes and Cancellations

Because production begins shortly after checkout, we can only accommodate order changes or cancellations before your order enters the print queue. Once processing has started, the order cannot be modified or canceled — see our Terms of Service for details.