Refund policy

Dusty Gear Co. · Effective date: August 12, 2026

Overview

At Dusty Gear Co., every item is custom printed to order using Embroidery and or direct-to-film (DTF) transfers. Because each piece is produced specifically for your order, we're unable to offer traditional exchanges, but we want you to love what you receive, so we offer returns for store credit under the terms below.

By placing an order with Dusty Gear Co., you agree to this policy. It does not affect any statutory rights you have under applicable consumer protection law.

Return Eligibility

You may return an eligible item within 30 days of the delivery date shown on your shipping confirmation. To qualify, the item must be:

Unworn and unwashed, with no signs of use.
Free of stains, odors, damage, or alteration.
In its original condition, with any tags still attached.
Accompanied by proof of purchase (order number or receipt).

Items that don't meet these conditions will not be accepted, and we'll return them to you at your expense.

Final sale items

Items marked "final sale," clearance, or purchased with a promotional code that states no returns are not eligible for return or store credit.

How to Start a Return

Email staydusty@dustygearco.com with your order number, the item(s) you'd like to return, and the reason for the return.
We'll confirm your eligibility and send you return instructions, including the return address.
Pack the item securely in its original (or similar protective) packaging and ship it back within 14 days of receiving return approval.

Returns sent without prior authorization from our team may be delayed or refused.

Return Shipping

Customers are responsible for return shipping costs, except in cases of a defective, damaged, or incorrect item (see below). We recommend using a trackable shipping method — Dusty Gear Co. is not responsible for return packages lost or damaged in transit.

Refunds and Store Credit

Because every item is made to order, we do not offer product exchanges. Once your return is received and inspected, we'll issue store credit for the value of the returned item(s), excluding original shipping charges.

Store credit is issued as a Shopify gift card code sent to the email on your order.
Store credit does not expire and can be used toward any future purchase.
Please allow 3–5 business days after we receive your return for inspection and credit issuance; you'll receive an email confirmation once it's ready.
Original shipping fees are non-refundable, and a return does not include reimbursement for return shipping costs you paid.

We do not issue cash or original-payment-method refunds for standard returns; all standard returns are resolved through store credit.

Damaged, Defective, or Incorrect Items

If you receive an item that arrived damaged, has a print defect, or doesn't match what you ordered, this falls outside the standard return process above and we'll make it right at no cost to you.

Contact staydusty@dustygearco.com within 30 days of delivery with your order number and photos of the issue (including the defect and the shipping label, where applicable).
Once verified, you may choose a free reprint/replacement or a full refund to your original payment method.
You will not need to pay for or arrange return shipping for a verified defective, damaged, or incorrect item.

Order Cancellations

Because items are printed on demand, orders enter production shortly after purchase. If you need to cancel or change an order, contact us at staydusty@dustygearco.com as soon as possible. We can accommodate cancellation requests only if production has not yet started; once an item has entered printing, it can no longer be canceled or modified.

Late or Missing Store Credit

If you haven't received your store credit confirmation within the timeframe above, please first check your spam/junk folder, then contact us at staydusty@dustygearco.com and we'll look into it.